CAMC Institute Education and Training Center - Classrooms C&D
CAMC Institute Education and Training Center - Classrooms A&B
Description:
What you will learn:
o Why Providing Excellent Customer Service Is Essential to CAMC’s Success
o Who Are Your Customers and What Do They Want?
o Competencies Necessary to Provide Excellent Customer Service
o Evaluating Your Customer Service Strengths and Weaknesses
o Actively Listening to Ensure You Understand What Your Customer Needs and Desires
o Managing Difficult Customers
o What Customers Don’t Want to Hear!
o Overcoming the Most Challenging Customer Service Problems
o How to Provide “Million Dollar “Customer Service Every Time!
o Attitude Is EVERYTHING!!! How to Make Sure You Have a Good Attitude Everyday!